Last updated: 19th May 2025
These terms apply to all services and digital products provided by AX Content. By engaging our services or purchasing a digital product, you agree to the following:
1. Definitions
âYouâ refers to the client or purchaser, including employees or agents. âWeâ, âUsâ, or âOurâ refers to AX Content. âDigital productsâ refers to downloadable content, guides, templates, or kits purchased through our website.
2. Quotes and scope
- Quotes are valid for 30 days from the date of issue.
- Standard project quotes include two rounds of revisions and one round of proofreading.
- Fastâtrack copywriting includes one round of edits only (to maintain quick delivery).
- Feedback for all services must be provided within 14 days of receiving the first draft.
- Additional work or scope changes will be quoted separately at $200/hour
3. Payment terms
- Oneâoff projects: 50% deposit, 50% on completion.
- Retainers: Monthly advance payments.
- 1:1 sessions and workshops: Full payment at time of booking.
- Fastâtrack copywriting: Full payment at time of booking (work will not commence until payment and a complete brief are received).
- Digital products: Full payment at time of purchase (instant download).
- Invoices are due within 7 days. Late payments may incur 10% interest (after 21 days) and 20% thereafter.
- PayPal and international payments may include processing fees.
4. Meetings and communication
- Meetings outside of agreed project scope are charged at $200/hour.
- Missed meetings without 24 hoursâ notice will be billed.
- A single point of contact should be provided for all projects.
- If no communication is received within 30 days, the project will be closed and invoiced for work completed.
5. Timeframes
- We aim to meet agreed deadlines but are not liable for delays caused by illness, emergencies, or client delays.
- For fastâtrack copywriting, the 48âhour turnaround applies to single, clearly scoped pieces. If a brief is incomplete, unclear, or includes multiple items, the 48âhour timeframe will be extended by agreement.
- Projects may be paused if we do not receive required information within 7 days.
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6. Cancellation and termination
- Standard projects: You may cancel at any time via email. We will invoice for all work completed to date.
- Workshops and 1:1 sessions: Nonârefundable once booked.
- Fastâtrack copywriting: Nonârefundable once purchased, except in exceptional circumstances. If you are not satisfied with your copy, we will work with you within the agreed edit round to resolve concerns. If we cannot reach an agreement, a partial or full refund may be issued at our discretion.
- Digital products: Nonârefundable after purchase, as these are instant downloads.
- We reserve the right to cancel any service with reasonable notice.
7. Ownership and copyright
- Copyright transfers to you upon final payment.
- Until final payment, we retain ownership of all work.
- Digital products are for your personal or business use only and may not be resold, shared, or redistributed.
- We may reference your project in our portfolio unless an NDA is in place.
8. Client responsibilities
- You are responsible for the accuracy and legality of any materials you provide.
- We do not guarantee errorâfree work; final approval is your responsibility.
9. Liability and indemnity
- We are not liable for indirect or consequential losses.
- You agree to indemnify us against claims arising from your use of our work.
10. Governing law
These terms are governed by the laws of Victoria, Australia. Disputes will be resolved through Australian courts.
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